SiteGround Overview – Who is SiteGround?
Founded in 2003, SiteGround has grown into one of the premier web hosting companies in the world.
Headquartered in the City of Panama, they recently built a state-of-the-art datacenter facility in Chicago,
Illinois, while also expanding internationally to the Netherlands and Singapore. SiteGround’s stated goal
is to provide innovative software solutions that maximize performance, efficiency, and security.
SiteGround’s web hosting offerings are aimed at providing users with optimum loading speed, high
uptime, and world-class customer service that help take customers through the website development
process. As a result, they have formed partnerships with some of the leading software companies in the
world including Joomla, WordPress, and Magento. This gives users access to nearly all website building tools needed to create and manage a successful online business.
- Free website building and email tools
- Access to promotional tools including free BidVertiser credits and SEO training tutorials
- Cpanel features help users manage and track vital data
- World-class customer service and data security
SiteGround has placed an emphasis on building and maintaining world-class datacenters that offer
unparalleled security and performance. Their Chicago Datacenter, which now houses all SiteGround
servers in the U.S., is a perfect example of this commitment. Recently opened in 2011, customers can
expect increased incident protection and issues being resolved in a much quicker manner.
- Facility includes two separate power feeds to help prevent any one single point of failure
- Datacenter networks include built-in redundancy, while drawing power from super quick Cisco cores
- The premise has around the clock security guards in addition to biometrics and bullet proof windows
- Advanced resolution measures for any hardware problem that might arise including: always housing
spare parts, and entire spare servers, which drastically reduce downtime in the case of a system issue
As part of their commitment to provide the fastest and most reliable service to customers, SiteGround
utilizes H1 Server Management Software on all of their servers across the world. This comprehensive
tool helps ensure uptime by automatically detecting system issues in an expedited fashion. Additionally,
the H1 software also provides advanced security features that make it nearly impossible for hackers to
compromise more than one server.
Chicago Data Center
Amsterdam and Singapore Data Centers
The Tough Questions
It has been known that SiteGround has had issues with their reoccurring billing in the past. Customers
claimed that they were either being incorrectly billed, or that they were being billed in a manner that
they did not expect. Naturally, this is a concern for many, as most expect a company to be upfront with
their businesses practices.
Has this practice hurt SiteGround’s overall reputation?
Have they taken the necessary steps to ensure billing transparency moving forward?
Despite the few billing issues that have popped up over the years, SiteGround has a near immaculate
customer service record. Hosting is an industry that requires prompt response time, and Siteground
has proven to be among the best in this area. For example, one review found on Besthostdirectory.com claimed that their technical issue was resolved within a few minutes, while industry standard is closer to an hour.
It is clear that SiteGround has been committed to offering world-class customer service since their
inception, and as a result, will continue to be named as one of the best and most successful hosting
companies in the world.
SiteGround Corporate Headquarters
Edificio Neptuno, Oficina 7
Via Ricardo J. Alfaro, Tumba Muerto
City of Panama