Peer 1 Hosting Logo

PEER 1 hosting is an internet hosting company that is headquartered in Vancouver, British Columbia.
Since its inception in 1999, PEER 1 hosting has acquired both Interland Hosting and ServerBeach hosting,
and in 2011, launched their own cloud division, Zunicore. Peer 1 Hosting offers colocation, dedicated servers, managed hosting services, private cloud services, cloud storage, hosted email and cloud-based graphics processing to its customers.

Peer 1 Hosting Logo

Dedicated Servers

PEER 1 Hosting offers a range of Fully Managed Dedicated Server solutions, as well as a broad range of Self-Managed Dedicated Server solutions under their ServerBeach brand. Both are designed to meet the most demanding requirements for hosting performance and reliability. And both come with a wide range of operating system choices and advanced features like live backups, external storage, and advanced networking.

Magento Hosting

PEER 1 has partnered up with Magento Optimized Managed Hosting in order to provide a turnkey
solution that delivers an infrastructure that meets Magento’s rigorous standards. It uses proven,
optimized and scalable infrastructure components to deliver unsurpassed Magento performance and
reliability. PEER 1 dedicated infrastructure, combined with a Magento certified development partner, is
a surefire way to ensure a business’s Magento storefront runs smoothly.

Microsoft Exchange Hosting

PEER 1 Hosting offers a fully-managed turnkey Business Class Email collaboration platform powered by Microsoft Exchange. This solution allows their customers to avoid the headaches and expenses that come with mail servers, software licenses, security and system administration.

Peer 1 Infrastructure

PEER 1 portrays itself as providing a world-class infrastructure that includes 18 datacenters and 22
points of presence (PoPS) across North America and Europe. Furthermore, because these datacenters
are linked by 15,000 miles of their proprietary FastFiber Network, PEER 1 maintains complete control
of routing and capacity, while greatly increasing their capability to deal with any malicious attack that
might occur.

Key Features of PEER 1 Infrastructure

Cutting-edge Datacenters
Eighteen highly advanced datacenters across two continents.

Exclusive Network
Data centers inter-connected FastFiber Network™.

Rapid Response
Guaranteed ‘first call’ response by NOC team.

Exemplary Peering
500+ network peering agreements for high capacity and reduced latency.

Free Peering Exchange Service
Enhance routing performance with bi-lateral PIX® peering service.

The Tough Questions

The Tough Questions:

PEER 1 recently announced in April 2012 that they had partnered up with Nimsoft to provide customers with comprehensive and cost-efficient monitoring capabilities. They also claim that their partnership with Nimsoft will allow them to respond to customer issues in a shorter amount of time.

Was PEER 1 Hosting having issues with its customer service response times? If so, why did they take so long to find an adequate solution?

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